Refund and cancellation

Scope

This policy applies to paid application analytics engagements with networkinfrastructurex—Measurement Blueprint, Path Instrumentation QA, Cohort Rebuild Study, and Analytics Office Hours. This website does not sell physical products, software licences, or process checkout payments. Pricing shown online is informational only.

Refund eligibility

A full refund is available if you cancel in writing before we begin discovery work and before any kickoff session has occurred. Once discovery interviews, tool access review, or path walkthroughs have started, refunds are partial at most and reflect work already performed.

Timeframe to request

Refund requests must be sent to hello@networkinfrastructurex.digital within fourteen (14) days of the invoice payment date for unused prepaid work, or within seven (7) days of a disputed deliverable handoff—whichever applies to your engagement.

Full versus partial refunds

Full refunds apply only to unused prepaid fees when no substantive work has begun. Partial refunds calculate remaining unused hours or unfinished milestones against the agreed scope note, minus non-recoverable prep already completed (intake scheduling, access setup, and inventory already delivered).

Non-refundable items

The following are non-refundable once delivered or consumed: completed walkthrough sessions, written catalogues or QA scripts already handed over, monthly office-hour sessions that have already occurred, and deposits that secured a reserved start date when you cancel within five business days of that date without rescheduling.

Deposits

Some engagements require a deposit to reserve a start window. Deposits are applied to the final invoice. If you cancel more than five business days before the reserved start, the deposit may be refunded or transferred to a new date within ninety days. Later cancellations forfeit the deposit unless we cancel on our side.

Cancellation and rescheduling

Either party may cancel by written notice. You may reschedule kickoff once without penalty if you give at least five business days’ notice. Repeated no-shows to scheduled sessions may be billed as consumed time under the scope note.

No-shows

If your team misses a scheduled session without twenty-four hours’ notice, that session counts as delivered for retainer and QA walkthrough bookings. We will offer one courtesy reschedule per engagement when capacity allows.

Work already started

When inventory, device testing, or analysis has begun, fees for completed portions remain due. We will provide a brief status of work done and any interim artefacts. Purchased third-party materials or device lab costs agreed in writing are non-refundable once incurred.

Refund process and timing

Email hello@networkinfrastructurex.digital or call +82-2-669-7473 with your invoice reference and reason. We confirm eligibility within five business days. Approved refunds are returned by the original payment method within ten to fifteen business days after approval. Bank processing times may add delay outside our control.

Exceptions

If we cancel an engagement for reasons other than your breach of the scope note, you receive a full refund of prepaid unused fees. Force majeure events may delay delivery without creating an automatic refund; we will propose a revised schedule or mutual cancellation.

Contact for refund requests

networkinfrastructurex · 61-8, Imgye ri 3, Imgye-myeon, Jeongseon-gun, Gangwon-do, Korea · +82-2-669-7473 · hello@networkinfrastructurex.digital